Your Unique Designs
No Set-up Fees - No Minimum Quantity

CUSTOMER SERVICE
Pente14 products have quickly become the standard by which all custom performance apparel is measured. From day one, we made it our goal to offer the best possible quality products to everyone. You will be wearing the same quality jersey as our sponsored pro teams and athletes. 

We use YKK zippers exclusively in all zippered items. All of our jerseys and performance tops are constructed using our exclusive Pente14 fabric for superior comfort and moisture management. Pente14 fabric is also knitted with 100% permanent UV protection yarn able to reach UPF50+. Additional cycling jersey features include three rear pockets and a high tapered collar so as not to pinch the chin. We manufacture all garments without uncomfortable label tags to provide added comfort. All of our garments are constructed by hand and are subject to thorough quality control. 

Warranty:
Your Pente14 garment comes with a one year manufacturing defect warranty. Pente14 Ltd, reserve the right to repair the garment, or if garment cannot be repaired remake the garment. Refunds will not be given. Pente14  reserves the right to reject a warranty claim if the garment was not used as intended or correct care of the garment was not taken. If you have a warranty issue please contact us immediately for review.

You will be required to return the defective item(s) to our office and enclose your name, address and email number.

Payment and Service Terms:
Payment is required for all custom orders paid via Pente14 website with a VISA, MasterCard, or transfer to Pente14 Ltd.   Design and/or production will not begin until payment has been received.

It is possible that the price may have altered from that posted on our Website. If that happens, we will not provide the Services until you have confirmed that you wish to order at the new price...

You may not share or allow others to use the Services in your name.

No person under the age of 18 years may purchase Services. If you are under 18, please ask an adult for help with your purchase.

Cancellations:
Customers that refuse or cancel orders after Pente14 Ltd has received payment will forfeit the payment

Acceptance:
Client understands the possibility of error. Pente14 Limited is not responsible for replacement or refund. All sales are final.

Ownership:
All artwork remains the sole property of Pente14 Ltd, and we reserves the right to resell all uniform designs.

Delivery:
All custom orders are accepted on a first-come-first-serve-basis.  Please place your order early.  Your delivery date will depend on when we receive your final order and approval of your proofs has been completed.  Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after customers balance is paid in full.

Delivery Delays:
Pente14  use Royal Mail to freight your order. We have no control over Royal Mail or their ability to deliver in a timely manner. Once your order has left our factory we can no longer control the delivery date and delays may be experienced by Royal Mail. Pente14 Ltd are not responsible for lost damaged or delayed orders.

Changes:
Once the artwork has been approved no design or order changes will be accepted.  Once your order has been placed and confirmed, any additions, changes or any other alterations to the order will be accepted at the discretion of Pente14 Ltd.

Samples:
Samples are available for sizing purposes.  Samples are sent with a credit card deposit and it is the customer’s responsibility to ensure the samples are returned in good condition.  Samples not returned during your order time frame will be presumed purchased and the appropriate cost will be billed to you. Samples returned either used or damaged will be billed to you.

Logo Placement:
The manufacturer’s logo will appear on all custom garments.

Pente14 Guarantee:
If for any reason you are not happy with your purchase us, contact us and we can discuss any issues you may have.

Custom Clothing is a complex process; there are a number of steps that you and Pente14 need to go through in order to get your Custom Clothing order to you. Unfortunately in rare occasions mistakes can be made. If you receive something that you did not approve, have a colour or print problem or a manufacturing issue, contact us immediately. If we have made an error in your order, we will remake or repair your order as soon as possible.

If, however, you have ordered the incorrect items or sizes or approved a design that is incorrect or any other issue not within the control of Pente14, we cannot take responsibility for that, however, we will work with you to come up with a solution to help you get on the road as soon as we can.

Disclaimers:

We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Services, at any time and without advance notice.

You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

We give no warranty and make no representation, express or implied, as to:

The adequacy or appropriateness of the Services for your purpose;
The truth of any Content on Our Website published by someone other than us;
Any implied warranty or condition as to merchantability or fitness of the Services for a purpose other than that for which the Services are commonly used;
Compatibility of Our Website with your equipment, software or telecommunications connection.

We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Services.

In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.

The above two sub paragraphs do not apply to a claim for personal injury.

System Security:
1.1              You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of Our Website.
1.2              You may not use any software tool for the purpose of extracting data from our website.
1.3              You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
Indemnity:

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person
PRIVACY AND SECURITY
Customer Information Policy:
Pente14.com does not collect automatically customer.
Pente14 recognizes that it must maintain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not sell or give online customer information to any outside company or third party. Protecting your order information is a priority. Pente14 makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology.

Your Credit Card is Safe:
Your credit card number cannot be read by ourselves or a third party while in transit and will remain private and completely protected. Pente14 uses the most advanced and highest level of online security available today (512-bit encryption). Our Commerce Server uses Secure Sockets Layer (SSL), which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

 

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